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FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
For originals: If you are unhappy with y0ur original painting purchase for any reason, you may return it within 14 days for a full refund (buyer pays shipping).
For print and merchandise: We do our utmost to ensure that your prints and other merchandise are packaged carefully and arrive safely at their destination. If your prints or merchandise items arrive damaged, please keep all packaging and contact jenniferloveartwork@gmail.com with your order number for further instructions.
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination.
Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
| Cart Total | Standard Shipping** FREE (paid by seller) | 2-Day Shipping** | Overnight Shipping** | International Shipping Charge** | HI &AK Standard Shipping** FREE (paid by seller) | HI &AK 2-Day Shipping** | HI &AK Overnight Shipping** |
| Any | FREE | Calculated by weight/order size | Calculated by weight/order size | Calculated by weight/order size | FREE | Calculated by weight/order size | Calculated by weight/order size |
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
| Cart Weight | Standard Ground Shipping | Expedited & International Shipping |
| Any | FREE | Will be calculated based on weight, carrier and distance |
CAN I CANCEL MY ORDER?
All print sales are final. Please contact jenniferloveartwork@gmail.com within 24 hours if you need to cancel your order of an original art piece.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email jenniferloveartwork@gmail.com with details of the problem. Return process will be worked out on a per case basis.
WHO TO CONTACT?
You can reach out at any time by email at jenniferloveartwork@gmail.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter here (scroll to bottom of page for newsletter sign up).
You can also follow me on social media.
Instagram (JenniferLoveArtwork)
Facebook (Jennifer Love Artwork)
