I donate 10% of my art sales annually to Parkinson’s Disease research. 

FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS? 

For originals:  If you are unhappy with y0ur original painting purchase for any reason, you may return it within 14 days for a full refund (buyer pays shipping).

For print and merchandise:  We do our utmost to ensure that your prints and other merchandise are packaged carefully and arrive safely at their destination. If your prints or merchandise items arrive damaged, please keep all packaging and contact jenniferloveartwork@gmail.com with your order number for further instructions.


WHAT IS YOUR SHIPPING POLICY?  

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. 
Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total 
Standard Shipping**
FREE (paid by seller)
2-Day Shipping**
Overnight Shipping**
International Shipping Charge**
HI &AK Standard Shipping**
FREE (paid by seller)
HI &AK 2-Day Shipping**
HI &AK Overnight Shipping**
Any
FREECalculated by weight/order sizeCalculated by weight/order size
Calculated by weight/order size
FREECalculated by weight/order sizeCalculated by weight/order size

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.


Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.


Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.


FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight
Standard Ground Shipping
Expedited & International Shipping
Any
FREE
Will be calculated based on weight, carrier and distance


CAN I CANCEL MY ORDER?  

All print sales are final. Please contact jenniferloveartwork@gmail.com within 24 hours if you need to cancel your order of an original art piece.  


HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  


HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email jenniferloveartwork@gmail.com with details of the problem. Return process will be worked out on a per case basis.


WHO TO CONTACT?  

You can reach out at any time by email at jenniferloveartwork@gmail.com


HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter here (scroll to bottom of page for newsletter sign up). 

You can also follow me on social media.

Instagram (JenniferLoveArtwork)

Facebook (Jennifer Love Artwork)


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If you are not fully satisfied with your original art purchases, you may return your original painting for a full refund of the purchase price within 14 days (buyer pays shipping). Print on demand products and merchandise are not refundable. But, if anything arrives damaged, please keep all packing materials and email me at jenniferloveartwork@gmail.com. I will make sure you receive a replacement. 100% satisfaction is my goal.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I use professional, archival watercolor paper and materials in my paintings. I prefer Arches cold press 140lb or 300lb watercolor paper, which gives me the texture I like best for watercolor. I also experiment with other painting surfaces, including YUPO. Alternative surfaces or materials will be noted in the painting description. My paint pallete consists almost excluseively of M. Graham Watercolor paint, which is made in small batches with honey as a binder. M. Graham is very high quality and gives me the vibrant color I prefer. https://mgraham.com/artists-colors/watercolors/

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